Appointments

Pre-Bookable GP Appointments and Same Day Appointments

We try to ensure that you can book an appointment at least 4 weeks ahead. This is not easy and we are continuously monitoring and modifying the system; whilst doing our best to provide equitable access for all our patients within the finances and staff at our disposal in the current climate of austerity in the NHS.

The information below is contained in a brief format in our leaflet. The leaflet includes full information regarding what the Practice considers are and are not appropriate problems for the Acute Assessment Same Day Team. Click on the link below to access the leaflet.

Info for Patients.pdf

Pre-Bookable GP Appointments

There are a limited number of appointments available that are bookable up to 4 weeks in advance. These are suitable for medication reviews and for medical issues of a non-urgent nature.  Pre-bookable appointments become available for booking daily at 8, 2, 4, and 7 days in advance, that is, at 08:00 today new appointments became available and at 08:00 tomorrow another batch of new appointments will become available.

Patients can book these appointments on-line via the link at the top of this page. New appointments are released each day, including weekends, for on-line booking.

Commuter Surgeries

We provide pre-bookable appointments on Monday and Friday evenings from 18:30 to 20:00.

Weekend Pre-Bookable Appointments

Across Lichfield and Burntwood, GP Practices take turns to open on Saturday and Sunday mornings for pre-bookable appointments. Please ask at reception for more information or to book an appointment.

One Problem for One Appointment

To be fair to other Langton patients and help us run our clinics on time, we politely ask patients to discuss one issue only in an appointment.  You should not expect multiple problems to be assessed in one appointment unless those problems are all urgent or related to the presenting acute condition. Longer appointments, based on clinical need, are available on request and these will be triaged by clinicians before we book them.

We appreciate your assistance in this matter.

Pharmacy First and NHS 111

Please note Pharmacy First and 111 also offer advice if you’re feeling unwell.

If you get your prescriptions free of charge you can visit your pharmacist first. They can give you advice and treat a range of common ailments without the need for a doctor’s appointment.

Common ailments include: bites, allergies, constipation, diarrhoea, earache, teething, sore throat, warts, vaginal thrush, athlete’s foot, haemorrhoids, acute bacterial conjunctivitis and threadworm.

Acute Assessment Same Day Team

For patients who feel they have a medical problem that is urgent and needs to be assessed that day we provide an ACUTE ASSESSMENT SAME DAY TEAM each day (Lichfield Surgery only).  The Same Day team is staffed by GPs and Advanced Nurse Practitioners.

Unless a situation affects our clinical staffing, patients can come to the surgery and wait in the knowledge that if there is safe clinical capacity they will be seen that day.

The patients on the Same Day List are seen on a first come first served basis, unless there is clinical urgency that warrants prioritising one patient over others.  Patients can wait for over an hour but do so if they want to be seen urgently and without a pre-booked appointment.

For patients who cannot attend the surgery and have an urgent need we provide the call back service until safe clinical capacity is reached.  A Same Day Team clinician will telephone the patient and assess if the patient has a medical need that requires an appointment, and arranges an appointment within a clinically appropriate timeframe, or gives advice on suitable home medication.  Please note that on days when we close in the afternoon for Protected Learning Time the call back service will be limited.

To be fair to other Langton patients we politely ask patients to discuss one urgent issue only in the same day appointment.  Multiple problems will not be assessed by the Same Day Team member unless those problems are all urgent or related to the presenting acute condition. We appreciate your assistance in this matter.

Full information regarding what the Practice considers are and are not appropriate problems for the Acute Assessment Same Day Team are contained in our leaflet Information for Patients May 2017

Acute Assessment Leaflet.pdf

Home Visits

Patients are requested, where possible, to telephone before 10:00 if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Weekend Pre-Bookable Appointments

From the 1st of September 2018, in addition to the Practice’s normal opening hours, you can also book an appointment to see a local clinician in the evenings between 18:30 to 20:00, or on Saturday and Sunday at locations across Lichfield and Burntwood. 

GP Practices are working together to provide Extended Access appointments to our patients. This means that your appointment may be with a different GP or health professional based in a different location or Practice than you are used to, and some of these appointments are telephone only. 

These appointments are pre-bookable by contacting the surgery during our normal opening times. When you call, our receptionists will be able to help you to find a suitable appointment.

 

Opening Times

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