THE LANGTON MEDICAL GROUP"Learning from Caring"The Langton Medical Group has achieved the Quality Practice Award by the Royal College of General Practitioners
95%* of our patients would recommend Langton Medical Group to others - Click here for more details www.gp-patient.co.uk IMPORTANT NOTICEOn Tuesday 12th June we are changing the way our computer system works. To enable the changeover to run smoothly we need to close the old system down at 4pm on Monday 11th June. Therefore to help with this closure the appointment system will not be available for making appointments from Monday 11th at 12 noon until Tuesday 12th at 8am. We would ask that you help us by being patient with us both at the reception desk and the telephones as we will not be working as fast as we would like on the first few days. Thanking you in anticipation of your co-operation in this major changeover.
The Practice Patient Participation Group and the Local Patient Participation Report
The Practice and the Patient Participation Group (PPG) conducted a patient survey in October 2011. The Report following analysis of the completed questionnaires by a company called CFEP is on the PPG website: www.langtonppg.wordpress.com - That website is free to access.
In January 2012 we had a joint meeting of Practice staff, Partners and the PPG members to discuss the issues raised by the feedback on the questionnaires and to agree action, with timescales, to address those issues. This information is in the form of a tabular action sheet and also included in our Local Patient Participation Report which can be seen on the PPG website: www.langtonppg.wordpress.com
The PPG and the Practice have written a newsletter about the action plan which is available in our 2 surgeries and also on the PPG website: www.langtonppg.wordpress.com
Finally we have written a Local Patient Participation Report containing information about all the work the Practice has done with the PPG to encourage patients to join the PPG, the questionnaire and what we have agreed with the PPG should be done to address those issues. This report can be seen on the PPG website: www.langtonppg.wordpress.com
Your Feedback
If you have any additional suggestions, which might help with any of these matters please contact the Deirdre Smouna, Practice Manager, or the Patient Participation Group via www.langtonppg.wordpress.com which is free to access, or come along to a meeting. The Patient Participation Group has a notice board in the waiting rooms at both surgeries with information about future meetings. Everyone is welcome to come or e-mail views in for discussion at a meeting.
You can now book your appointment and request repeat prescriptions online The Langton Medical Group now offer an online facility for you to book appointments online and to request your repeat prescriptions. Please use the links on the left. Please note that you will need to visit the Practice in the first instance to request your PIN Letter from Reception. Need help to stop smoking? The Langton Medical Group provide a complete 'Stop Smoking' service. Please arrange to see one of our Practice Nurses for more information. Prescription Changes Despite having much less money to spend, the government has promised to maintain front line NHS services. This can only be done if “efficiency” savings are made within the NHS. The cost of drugs is one area where efficiency savings can be made by using less costly but equally effective alternatives. The Langton Medical Group have been asked to make savings of £50,000 in the year to April 2011. 20% of these savings will be retained by the practice to pay for the work involved and employment of a pharmacist. You may notice some small changes to your prescription which we hope you will accept. If there are very special circumstances which make this difficult please let us know. Appointments The demand for appointments is uneven, tending to come in waves. Against this background we try to ensure that you can book an appointment at least 6 weeks ahead, and also be seen at short notice, either on the same day or a few days ahead. This is not easy and we are continuously monitoring and modifying the system. Booking well ahead is usually easy, although if you want an appointment, say only 2 days ahead, you may have to go through the same day system. If you phone to be seen the same day you will usually be given an appointment to be seen by an Advanced Nurse Practitioner, but doctors do have a few appointments which are protected for this purpose. Sometimes problems can be sorted out on the telephone and the receptionist answering your call may ask you a few basic questions to determine if this may be so. If you wish to cancel your appointment you can now text a message to 07889026561. This phone is for no purpose other than incoming texts, and messages will never be responded to or answered. Patient Participation Group (PPG) The Practice has a Patient Participation Group (PPG). A PPG is a sort of “friends of” group. Through regular meetings they will develop a patient’s agenda and provide valuable feedback and support to the Practice. This group is run by patients and not by the Practice. If you would like to be involved with the Group please feel free to contact the Practice Manager on 01543 440819. The PPG website can be found on the following link: http://langtonppg.wordpress.com/ Helping To Improve Patient Care The Langton Medical Group occasionally works with the Primary Care Research Network (PCRN). The aim is to contribute towards improving patient care nationally. If you would like more information on the current research projects that we are taking part in, please contact the Practice Manager on 01543 440819. Some Little Reminders PLEASE: Do phone and let us know if you are unable to keep your appointment. There is always another eager to have it. Request repeat prescriptions in writing (not on the phone) and give at least 2 full working day’s notice. Useful Links Langton Medical Group's Patient Participation Group Website http://langtonppg.wordpress.com/ Patient UK Website http://www.patient.co.uk/ NHS Website http://www.nhs.uk/Pages/HomePage.aspx * Based on patient response to the GP patient survey on behalf of the Department of Health
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